FREQUENTLY ASKED QUESTIONS

1.DO YOU TAKE CREDIT CARD?
Yes we except credit card, the authorization is found on the invoice and needs to be completed and emailed, fax or post to us.

2. WHAT SIZE IS 60CM?
Please measure your child or children as I only work in cm measures, this is more accurate.
The CM measurement is the opening of skirt or the width of the top, with a little stretch allowed.

3. DO YOU HAVE WHOLESALE PRICELIST OR DISCOUNT FOR BULK ORDERS?
The priceslist provided is the wholesale price and no further discounts provided. I work on the best possible price for everyone, every outfit, all the time.

4. CAN I GET SAMPLES?
You may purchase samples at the normal price – but any unsuitable samples are refundable via crediting your account towards your order and fully refundable if you choose not to purchase at all. SEE REFUND POLICY.

5. CAN I BUY MORE IF MY CLASS SIZE INCREASES?
Yes, In most outfits, I carry extra stock. I will let you know if an outfit you purchase is a discontinued item.

6. WHAT IF AN OUTFIT I ORDER IS UNAVAILABLE WHEN YOU GO OVERSEAS?
Occassionally, when fabric is discontinued on my buying trip, I always bring back a substitution set of outfits, either in the same or similar colour or design. You are not obligated to accept my substitution, you can choose another outfit or I will refund your money.

7. WHAT METHODS OF CARGO DO YOU USE?
I use the exact charge AUSTRALIA POST charges me, though occasionally if I am unsure of the amount, I will charge you an amount and refund the overpayment either in stamps inside the parcel or credit your account.
During the busier months, I will use a cargo company for larger parcels.
AUSTRALIA POST IS STILL THE CHEAPIEST METHOD OF CARGO FOR SMALL COMPANIES.

8. CAN I USE MY COURIER TO PICK UP AN ORDER?
Yes, you can use your courier service. Just ring to arrange with Angelbows when your order is ready.

9. WHEN DO I HAVE TO PAY FOR MY ORDER?
Items IN STOCK and items TO ORDER will usually be invoiced separately for simplicity.
IN STOCK – payment due strictly within 7 days of invoice – or items return to stock for resale.
TO ORDER – prior to ordering. I will advise you when payment due.
ORDERS FOR MY MAJOR BUYING TRIP –SEPTEMBER 12-18 – PAYMENTS DUE NO LATER THAN AUGUST 31. I NEED TO SEND THE ORDER PRIOR TO DEPARTURE.