NEW CUSTOMER
INFORMATION
FIRSTLY,
I LOVE MY JOB. I LOVE HELPING CUSTOMERS AND I WANT THE TASK OF
BUYING COSTUMES MADE SIMPLE AND INEXPENSIVE FOR BOTH YOUR STUDIO AND
YOUR PARENTS.ANGELBOWS IS A BUDGET PRICED DANCE COSTUMES SUPPLIER-
with no costume over $40, we at Angelbows Dancewear want to keep
prices as low as possible. To achieve this we need you the customer
to be organized and check the website before emailing with any
questions. We need to keep the business of selling costumes quick
and simple.
LOCATION OF STOCK –
TAYLORS BEACH, PORT STEPHENS (1 HOUR NORTH NEWCASTLE).
WE WELCOME ALL VISITORS TO VIEW
OUR RANGE BY APPOINTMENT AT OUR SHOWROOM OR ONLINE.
INTERSTATE CUSTOMERS - WE HAVE AN
AIRPORT LOCATED ONLY 20 MINUTES AWAY AND WILL GLADLY PICK YOU UP FOR
A DAYS VISIT AND RETURN YOU FOR YOUR AFTERNOON OR EVENING FLIGHT
HOME.
PREFERED METHOD OF CONTACT – EMAIL
This gives us time to check the
stock and reply back to you.
STUDIO NAME IN THE SUBJECT EVERY -
Though email is a convenient and
inexpensive method of contact, we also love the personal contact
with new customers, to you help learn quickly how Angelbows
Dancewear can offer the best designs and prices.
METHODS
OF PAYMENTS – INTERNET BANKING & CREDIT CARD PAYMENTS ACCEPTED
Money Orders are also accepted. (we
accept cheques from EDUCATIONAL SCHOOLS ONLY)
PROCESSING AND DISPATCHING YOUR ORDER –
Processing your order
takes 1-2 days for small orders. Large orders take longer.
We like to dispatch all
orders within 24 hours of receiving payment where possible.
URGENT ORDERS
must be accompanied by a credit card number. FAX/RING OR send in 2
sections in separate emails – don’t forget the expiry date.
INTERNET PAYMENTS
–
Email the
full banking confirmation and include
invoice number and studio name when making deposit.
Orders will not be dispatched
without the confirmation or we wait until the payment arrives in the
account. A receipt number is insufficient proof of payment – should
we require to chase your payment we need full confirmation details.
DELIVERY CHARGES - I ENSURE
THE CHEAPEST METHOD ALL OVER AUSTRALIA
I make every effort to use the least expensive method – Fastway
Couriers or Australia Post
Please refer to our new page on delivery charges.
Freight charges from overseas to Australia – urgent orders only
Please note –
OUR PRICES ARE FOR INSTOCK ITEMS ONLY.
We purchase stock up to
12 months in advance to keep our prices low.
All of our freight is
forwarded to us by a sea cargo method – this takes 6 weeks approx.
URGENT ORDERS REQUIRE
ADDITIONAL FREIGHT CHARGES – ITEMS ARE CHARGED AT $2 PER OUTFIT OR
$1 FOR INDIVIDUAL ITEMS with minimum charges of $50-100 per box. To
avoid these charges order early for items not in stock. Remember
orders need to be manufactured and takes 2-4 weeks depending on the
time of year.
Invoices
and Payments
Upon receiving your order in writing, I will then answer any
questions or advise necessary information and provide an invoice via
email. The invoice contains the banking details at the bottom of the
invoice.
Invoices can not be
issued correctly without a delivery address and contact numbers.
Provide a land line also
where possible.
Orders must be paid immediately upon receiving your invoice.
If your payment is not received within 7 days, your order will be
returned to stock.
Exchanges will also be
invoiced and payments required, exchanges will be credited when I
have received the original item. Please check our excellent returns
policy.
COLOURS
Colours are listed next to each item on the website. You are welcome
to ask if a colour is not listed. I will then check with the
manufacturer for availability.
SIZES
Most outfits are
available in 3 flexible sizes, 30-50, 40-60cm and 60-80cm. I can
also order 80-100cm but do not keep many stock in this larger size.
Cheerleading outfits are specific measurements and I suggest
purchasing a number of sizes for samples before ordering the whole
set. Some tiny tot outfits
are also specific sizes. Ballet outfits are also sized. I use cm
measurement rather than sizes, as this reduces the amount of
returns. Leotards are very generous – I
strongly recommend purchasing sample sizes.
THERE IS A
SIZING CONVERSION CHART ON THE BACK OF EVERY WITH COMPLIMENTS SLIP.
SAMPLES ARE STRONGLY RECOMMENDED
We will credit or refund any outfits that you decide not to purchase
(outfits must be in excellent condition – must not be overstretched
or ripped or dirty or smell of cigarette smoke). Any whole sets
ordered without purchasing samples first will incur a service fee if
they require exchanging. Check the returns policy for more detailed
information.
PRICES
Prices are now listed on the website with the item. Price on the
front page indicates the starting price. More detailed prices are
available in the listing. Please note – this is a price range eg
$13-17. The price listed is the cost of the sizes listed only.
Should you wish to purchase a special order or sizes not listed the
price may differ. Why does the price differ? – because sizes are
larger than listed – I may have discounted but not advertised it as
clearance. Odd items maybe sent by express air to get them to you
quickly – many factors will change the price. Though, I try to
advise every price – when discussing lots of issues regarding your
order either of us may forget a vital piece of information – I
apologize. If unsure of a price ask.
Super hero’s – not advertised on website – ask for photos
Spiderman – size 2/3 only avail $5.50
Superman – sizes 2,4,6,8,10 $5.50
Batman – sizes 2,4,6,8,10 $5.50
Supergirl – size 2-10 $15 comes with a red skirt with a flexible
waist – LISTED ON THE WEBSITE.
Other Important Information
Privacy Policy
Returns Policy
Terms & Conditions
Contact Us
If you would like any further information, or have any queries, problems or complaints, please contact us on
angela@angelbows.com.au
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