Angelbows Returns Policy 2010
 
CHANGES TO OUR RETURNS POLICY FOR 2010.

Angelbows Dancewear is about saving your studio and your parents money. This can only be achieved by saving us time. Time is money.

SAMPLES –
We strongly encourage you to buy samples – this will save you money and save us both time. A service fee is only applied to exchanged items – when you did not purchase samples. If you are not happy with your samples these can be exchanged and credited to your account. Refunded if you choose not to purchase any Angelbows Dancewear. Leotards and Tutus will only be supplied if samples are purchased first (these are very generous  and are the most exchanged item).

CREDITS -
If for any reason you are not satisfied with any purchases you make from this site, contact us immediately. Return your purchase within 7 days. You will receive a credit to your account - providing all items are complete and undamaged. Sorry we cannot refund freight charges on delivery and return of goods.

EXCHANGES – we happily exchange all purchases.
a) $20 service fee applies –when you wish to exchange a whole set of outfits (regardless of samples purchased)
b) $1 per item service fee applies – to exchanging sizes when no samples were purchased.
I understand that students will not perform and the need to change quantities is necessary. Please contact me immediately, so that I can return the item to stock. A credit will be applied to your invoice, and applied towards future orders.

RETURNS AT END OF SEASON – we happily credit back unused spare outfits.

All returns must be received before December 31st– no exception. While you are enjoying a well deserved break, I am counting and restocking for the new season. I am also reconciling accounts and organizing your credits. However, due to a lack of communication through January, credits will be applied to your account for future purchases. Sorry for any inconvenience.

GOODS DAMAGED IN TRANSIT
If your purchase is damaged in transit we will send you a "no charge" replacement, freight free. The damaged product must be returned to us for assessment before you will receive your replacement (or fragments which demonstrate reasonable evidence of breakage) to us for assessment.